Frequently Asked Questions
How do I pick a coffee?
Choosing coffee can be difficult, If you just don’t know which one to pick, feel free to send us an email help@wellborncoffee.com and we’ll help you out. Our whole goal is to help you find a coffee that fits you best.
Subscriptions
By default, subscriptions renew indefinitely. You may want to cancel a subscription, cancel a single order, or both.
You can view and manage your subscriptions from your Customer Account. After logging in, click My account, and then Subscriptions.
All subscriptions are listed in the Subscriptions section. You can click a subscription to view its details, including:
The next order date
Price
Subscription frequency
Order history
Saved billing and shipping information
To cancel the subscription, click Cancel Subscription. In the confirmation window, click Cancel Subscription. You'll receive an email notification when you cancel your subscription.
To update your payment information, click Payment Method, and then Update Payment Method.
Note: To change the subscription shipping address, you must cancel your subscription and re-subscribe using different shipping details. If you don’t want to do this… send us email at info@wellborncoffee.com and we’ll work with you to figure it out together.
When you cancel your subscription, you will be responsible for all charges incurred before the effective date of your cancellation. We cannot offer refunds on subscriptions orders that are already being prepared.
If your payment should happen to fail, you will get an email notification. Your email will include a link to update your billing information. The charge is attempted again after five days, and then for a final time five days after that. If the payment fails for a third time, the order and subscription are cancelled. Customers can update their payment information from their Customer Account.
Return Policy
If you don’t like a coffee we’ve sent you, no worries at all. From the day you receive your coffee at home, you have 1 week to let us know if you liked it or not. If you didn’t enjoy it, send back the undesired product in its original packaging and we’ll ship you another coffee of your choice! To return a coffee, reach out to us at help@wellborncoffee.com.
Shipping
Standard Shipping is a flat rate calculated by the weight of your order. Expedited shipping is a flat rate based on how quickly you would like your order to arrive. You may choose any of these options at checkout:
US Standard (5-7 business days)
US Express (2-3 business days)
US Overnight (1-2 business days)
WHAT ARE THE DETAILS OF FREE SHIPPING?
We currently offer free standard shipping on orders over $35.00, and those orders will ship out via USPS Priority Mail. This offer is only available on U.S. orders and may take 2-5 business days to arrive (avg. shipment time is 2 days).
WHEN WILL MY ORDER SHIP OUT?
All of our coffee is small-batch roasted, and we roast per order — so please allow up to 48 hours for your coffee to ship out. If you order on a Friday, please note that we do not ship on weekends.
DO YOU SHIP INTERNATIONALLY?
Currently, we only ship to the U.S. and Canada. Please note that we are not responsible for any taxes, duties, or brokerage fees on packages delivered to Canada.
WHAT IF I LIVE IN ALASKA, HAWAII, PUERTO RICO OR OTHER U.S. TERRITORIES?
We ship to any U.S. State or Territory, including Puerto Rico.
CAN I SPLIT MY SHIPMENT IN DIFFERENT ADDRESSES?
We are not able to split orders between addresses. You would need to place separate orders if you wish to ship items to multiple locations.
HOW DO I TRACK MY ORDER TO KNOW WHERE IT IS IN TRANSIT?
You’ll receive an automated email with your tracking number as soon as we have processed your shipment your order. Please allow 24-48 hours for this tracking number to activate, as we roast all of our coffees to order.
Whole bean or ground?
The choice of grind will depend on how you brew your coffee. Usually, we recommend ordering your coffee whole bean and grinding it fresh before you brew. But if you don’t have a good-quality grinder, let us pre-grind it for you!
We recommend the following grinds for specific brewing methods:
Cold Brew A coarse grind for making cold brew by any method you choose
French Press a semi-coarse grind for immersion methods
Drip for regular automatic drip coffee machines
Cone filter, V60, Clever or Chemex for pourovers
Home Espresso or Aeropress a fine grind for home espresso machines and your Aeropress
Coffee Taste Descriptions
Are they real? Does this mean your coffee is flavored?
Our coffees do not contain added flavors. However, each of our single-origin coffees and blends has its own unique flavor. Those flavors and aromas come naturally from the coffee bean and can be affected by factors like country of origin, altitude, growing practices, processing techniques, and roasting styles. Coffees roasted more lightly have more of the characteristics unique to each origin, while those roasted on a darker level have more of the classic chocolatey and smoky tones.
The tasting notes that you’ll find on your bag of Wellborn Coffee are what we taste when we brew and drink the coffee. By creating a connection between what we’re tasting in the coffee and familiar flavors we’ve had before (chocolate, lemon, toasted marshmallow, etc.), it’s easier to communicate the often complex tastes that coffee can take on.
Not to mention there are over 800 compounds in coffee’s aroma alone.
What is the best way to store coffee?
The best way to store coffee in an airtight container in a dark cupboard. There’s no need to freeze! Just keep your beans away from sunlight, air, and humidity. Moisture and oxygen is what make coffee goes stale.
Does coffee go bad?
We recommend drinking your bagged coffee within 4-6 weeks of the roasting date. The coffee will not spoil after this date, but it will lose the amazing aromas and flavors we strive for in roasting… basically it goes stale. You can tell a coffee is stale by looking at the whole beans, if you make pour-over you’ll notice a flat lifeless bloom and the smell will all but be gone.
With the passage of time, coffee compounds undergo physical and chemical changes that alter the aroma and taste of both the raw material and the finished product. Carbs go stale, lipids go rancid, volatile organic compounds evaporate, and other components change with exposure to oxygen (oxidation) or water.
Fresh coffee is best, period. Fresh ground, if you have the beans and a grinder; as close as possible to the date of purchase if you’ve bought your coffee pre-ground. If it looks or smells a bit “off” (rancid, moldy, or mildewy), throw it out. If it smells flat, it’s going to taste flat, since the smell of coffee is such an important part of its flavor profile. Unless it’s gone moldy, you shouldn’t get sick from expired coffee, but just because you can drink coffee that’s past its expiration date doesn’t mean that it’s a good idea. Freshness matters!
Packaging
What kind of packaging do you use?
Our coffee bags are made by Pacific bag company. We use a lined kraft paper bag that has a pocket zip and one way valve, features which keep the coffee fresh and resealable. The pocketzip has a revolutionary built-in-tear-tape that allows the bag to be easily open and resealed. The bag also has a one-way valve which lets the natural gas that build ups after roasting to escape without letting harmful oxygen in. This is why your box of coffee on arrival will smell a little like coffee heaven.
That said, these bags are not compostable. Until a bag is made that is 100% compostable (including the valve, tin-tie and any other elements like a label, printing, etc.) we will keep using bags that keep the coffee fresh. We will continue to work with Pacific Bag company as they invent new ways to package coffee in compostable ways. For now you can cut away the plastic parts and recycle each part separately.
By the way, the photos you see on our site are of our actual product. What you see is what you buy, and is what is in the box on arrival.